Social mediaFree→ ChatGPT / Claude
Community Reply & DM Bank
Warm, human replies to common comments, questions and objections.
What you get: A reusable bank of replies grouped by situation, each in your voice.
Build a bank of reply templates for {{brand_or_creator}} on {{platform}}. Voice: {{voice}}.
Cover these situations with 3 variants each: thanks for a compliment; a basic question already answered in the post; a price or 'how do I buy' question; a critical or sceptical comment; a complaint or bad experience; a request for free help; spam or a troll (neutral, boundary-setting or ignore guidance); a collaboration request. Keep each reply under 40 words, personable, never defensive, never promising what we cannot deliver. For complaints, include a move to a private channel. Flag any situation that should always be handled by a human.